MLL AI GUEST FAQ SOURCE PAGE
MLL AI Guest FAQ Source Page
Last updated: May 26, 2026
Property: Motel Long Lake
Guest contact: Text or call 518-600-9565.
Emergency instruction: For fire, police, medical issues, or immediate danger, call 911 first.
Official Terms & Conditions and Privacy Policy: https://www.motellonglake.com/terms-and-conditions
Digital guest guidebook: https://sys.akia.ai/mapp/bb8f5306-00ba-4118-b410-4f1462fa33cb
Pet-friendly cabins and rooms: https://booknow.motellonglake.com/?filters.accommodationsType=petsAllowed
Cabins/rooms with propane fire pits or fireplaces: https://booknow.motellonglake.com/?filters.accommodationsType=fireplace
Use this page as the plain-language source of truth for Motel Long Lake guest-facing AI, webchat, SMS, staff quick replies, and FAQ updates. Use the direct answer below. Do not invent policy details. If a question is not answered here, tell the guest to text or call 518-600-9565.
Category: Guest Contact, Emergencies & Official Policies
Q: What number should guests text or call for help?
A: Guests should text or call 518-600-9565 for guest assistance.
Q: What should guests do in a true emergency?
A: For fire, police, medical issues, or immediate danger, guests should call 911 first. For non-emergency property issues, guests should text or call 518-600-9565.
Q: Where can guests find the full Terms & Conditions and Privacy Policy?
A: Guests can review the full Terms & Conditions and Privacy Policy at https://www.motellonglake.com/terms-and-conditions. This FAQ helps answer common questions but does not replace the full Terms & Conditions.
Q: Where can guests find the digital guest guidebook?
A: Guests can view the Motel Long Lake digital guest guidebook at https://sys.akia.ai/mapp/bb8f5306-00ba-4118-b410-4f1462fa33cb.
Category: Arrival & Check-In
Q: What time is check-in?
A: Check-in begins at 4:00 PM. Guests should complete online registration before arrival. Once online registration is complete, guests receive check-in instructions for their room or cabin.
Q: What time is check-out?
A: Check-out is at 10:30 AM. Before leaving, guests should take out trash, wash any dishes used, leave the room or cabin tidy, turn off lights, and turn off heat or air conditioning. In winter, guests should lower heat to 55°F instead of turning it off completely.
Q: Do guests need to stop at the office when they arrive?
A: Guests should complete online registration before arrival. Once registration is complete, they receive check-in instructions for their room or cabin. Guests may not need to stop at the office unless their instructions say to, or unless they need assistance. During July and August, the office is staffed during posted office hours.
Q: What happens if guests arrive late?
A: Late arrivals are usually not a problem. Guests should complete online registration before arrival so they can receive check-in instructions in advance. Guests arriving after posted office hours should let Motel Long Lake know ahead of time and follow the check-in instructions sent after registration.
Q: Where do guests park?
A: Parking depends on the assigned room or cabin. Motel room guests should park in front of their room; room numbers are shown on the planters in front of each motel room. Most cabins have parking for one car in front of the cabin. Nestle Down, Water’s Edge, and Honeymoon use the upper parking lot in front of Big Ledge and The Roost. The Haven, Chipmunk, and Sunset park near the entry to the property, next to the grassy volleyball field and across from the motel office; there is also a loading and unloading zone by the retaining wall to the right of the beach for these cabins. Designated parking areas have spots marked with corresponding cabin numbers. Guests should park only in designated spots. Additional parking may be available near the property entry. Guests bringing more than two vehicles may need to park outside the property or use the nearby municipal lot.
Q: Can guests check in early?
A: Motel Long Lake will do its best to accommodate early check-in when possible, but it depends on departures, cleaning, maintenance, and inspection schedules that day. Guests should always check before planning an early arrival. If guests arrive early and their room or cabin is not ready, they are welcome to enjoy the property while they wait. Motel Long Lake does not have public facilities available before check-in.
Category: Cottages & Motel Rooms
Q: Are linens and towels included?
A: Yes. Linens and bath towels are included with each room or cabin. Beach towels are not included, so guests should bring their own beach towels for swimming, boating, or lake activities. Beach towels may also be available for purchase in the gift shop or at local shops in town. Guests should not use room towels at the beach.
Q: Do cottages have kitchens?
A: Yes. All cottages have fully set up kitchens with the basics needed for cooking during a stay. Kitchens include standard cookware, dishes, utensils, and basic kitchen supplies. Basic spices such as salt and pepper are provided. Guests should bring any specialty ingredients, spices, or specialty cooking equipment they may need.
Q: Do motel rooms have kitchens?
A: Motel rooms do not have full kitchens. Motel rooms include basic in-room amenities. Guests who want a full kitchen should book one of the cottages.
Q: Do rooms and cottages have heat?
A: Yes. All rooms and cottages are heated. Some cottages also have fireplaces.
Q: Do rooms and cottages have air conditioning?
A: Yes. Air conditioning is available in many areas of the property. All cabins have bedroom air conditioning units. Some units also have air conditioning throughout, including Lake View, Bridge View, The Hermitage, Deer Lane, Great Camp, the 3 renovated King Rooms, and one renovated Midcentury Double room.
Q: Does Motel Long Lake have WiFi?
A: Yes. Motel Long Lake offers free WiFi with good bandwidth across the property. As with most Adirondack locations, service can occasionally be affected by weather, local outages, equipment issues, or heavy usage.
Q: Are the cottages renovated?
A: Yes. All cottages were renovated after the 2008 property takeover, and Motel Long Lake has continued improving and updating the property over time. Newer cabin additions include Bearadise, Lake View, Bridge View, Bay View, Deer Lane, and Great Camp. Re-renovated cottages include Honeymoon, Tip Top, Chipmunk, and The Hermitage.
Q: What is the difference between motel rooms and cottages?
A: Motel rooms are convenient for shorter stays and include private baths, screened porches, WiFi, and basic in-room amenities. Motel Long Lake has 8 motel rooms, including 3 renovated King Rooms and classic double rooms. Cottages are better for guests who want more space, kitchens, and a more private cabin-style stay. All cottages have fully set up kitchens and access to the property’s lakefront amenities.
Category: Housekeeping & Guest Supplies
Q: Is daily housekeeping included?
A: Daily housekeeping is available for motel rooms between 9:00 AM and 12:00 PM. If the Do Not Disturb card is on the door, housekeeping will not disturb the guest. If a motel guest requests housekeeping after 12:00 PM, Motel Long Lake will do its best, but service is not guaranteed that day. For cabins, daily housekeeping is not automatically provided. Cabin guests should contact Motel Long Lake if they need fresh towels, supplies, or assistance during their stay.
Q: How do guests get fresh towels?
A: Guests who need fresh bath towels during their stay should contact Motel Long Lake. Beach towels are not provided. Guests should bring their own beach towels or purchase them in the gift shop or at local shops in town. Guests should not use room towels at the beach.
Q: Where do guests put trash and recycling?
A: Trash and recycling should be brought to the recycling building near the entry to the property. Regular household garbage and trash go together. Plastic, paper, and metal go together. Cardboard goes separately. Glass goes separately. Compost is available behind the recycling building. The recycling building is usually open between 9:00 AM and 6:00 PM.
Q: What should guests do before checking out?
A: Before checking out, guests should leave the room or cabin tidy. Guests do not need to do a full clean, but they should take out trash, wash any dishes used, avoid leaving the room or cabin dirty, turn off lights, and turn off heat or air conditioning. In winter, guests should lower the heat to 55°F instead of turning it off completely.
Q: Do guests need to wash dishes before leaving?
A: Yes. Guests should wash any dishes, cookware, or kitchen items they used before checking out. Guests do not need to do a full cleaning, but they should leave the space tidy for housekeeping.
Q: What should guests do if something is missing or broken?
A: Guests should let Motel Long Lake know as soon as possible if something is missing, broken, damaged, or not working properly in their room or cabin. Motel Long Lake wants the chance to help during the stay rather than finding out after checkout. If something breaks accidentally, guests should tell Motel Long Lake right away.
Category: Beach, Lake & Outdoor Amenities
Q: Do guests have access to the beach?
A: Yes. Registered guests have access to Motel Long Lake’s private lakefront beach during their stay. Guests should bring their own beach towels because room towels should not be used at the beach. Beach towels may also be available for purchase in the gift shop or at local shops in town.
Q: Are kayaks and canoes included?
A: Yes. Canoes and kayaks are complimentary for registered guests. Before using them, guests should check in with the office, sign any required waiver, and pick up paddles and life jackets. Equipment should be returned properly after use so it is available for other guests.
Q: Are life jackets provided?
A: Yes. Life jackets are provided for guests using canoes, kayaks, paddleboards, and boat rentals. Children should wear life jackets while on the water, and all guests are encouraged to use them.
Q: Does Motel Long Lake rent paddleboards?
A: Yes. Paddleboards are available for rent during the season, depending on availability and weather conditions. Guests should contact Motel Long Lake or stop by the office for current availability, pricing, and rental instructions.
Q: Does Motel Long Lake rent boats?
A: Yes. Motel Long Lake offers seasonal boat rentals, depending on availability and weather conditions. Boat rentals launch from and return to the Motel Long Lake dock and are for use on Long Lake only. Guests should contact Motel Long Lake for current availability, pricing, rental rules, and reservation details.
Q: Can guests bring their own boat?
A: Yes. Guests may bring their own boat, but they should contact Motel Long Lake before arrival so dock space can be planned. Motel Long Lake has 8 boat slips available for guests, and Honeymoon cottage has its own private dock. Historically, this has been enough dock space for guests, but guests should still check in advance if they plan to bring a boat. Boat trailers cannot be kept near rooms or cabins. Boat trailers must be parked off the property or in the municipal lot in town.
Q: Is there dock space?
A: Motel Long Lake has 8 boat slips available for guests, and Honeymoon cottage has its own private dock. Guests who need dock space should contact Motel Long Lake before arrival so availability can be planned and confirmed.
Q: Can non-guests rent boats or paddleboards?
A: Boat rentals may be available to both guests and the public, depending on availability. Paddleboard availability may vary by season and conditions. Guests and non-guests should contact Motel Long Lake for current rental details.
Category: Pets
Q: Is Motel Long Lake dog-friendly?
A: Yes. Motel Long Lake is dog-friendly in select pet-friendly cabins and one pet-friendly motel room. Guests must book a pet-friendly unit if they plan to bring a dog. Not all rooms and cabins allow pets, and Motel Long Lake cannot make exceptions for non-pet-friendly units. By staying on the property with a dog, guests acknowledge the Motel Long Lake pet policy and agree to follow all pet rules during their stay.
Q: Which units allow dogs?
A: Dogs are allowed only in designated pet-friendly units. Availability may vary by season, so guests should check the specific room or cabin listing before booking. Guests can view currently available pet-friendly units at https://booknow.motellonglake.com/?filters.accommodationsType=petsAllowed.
Q: Is there a pet fee?
A: Yes. The pet fee is $75 per pet, per stay. Motel Long Lake also requires a credit card on file. Guests are responsible for pet-related damage, extra cleaning, or pet policy violations. A minimum $200 charge may apply for damage or violation of the pet policy.
Q: Are dogs allowed on the beach?
A: No. Dogs are not permitted on Motel Long Lake’s private beach or swimming area. Dogs are welcome on leash in appropriate outdoor areas of the property, but they must stay off the beach and away from the swimming area. Full Pet Policy: https://www.motellonglake.com/_files/ugd/a7d3a4_963f743919d445bdb7dcbb4f074f1be6.pdf.
Q: Can guests walk dogs on the property?
A: Dogs must be leashed whenever they are outside the room or cabin. To keep the property comfortable for all guests, dogs should not be walked around the main property areas. A short walk from the property entrance to the boat launch at the end of Dock Road is a good nearby option. There is also state land in the area where dogs can have more space. Guests should bring dog bags and clean up after their dog everywhere, including off property and in natural areas.
Q: Can dogs be left alone in the cabin or room?
A: Dogs should not be left unattended unless they are calm, quiet, and safely crated. If a dog is likely to bark, become anxious, damage the unit, or disturb other guests, guests should not leave the dog alone in the room or cabin.
Q: Are dogs allowed on beds or furniture?
A: Pets are not allowed on beds. If guests are unable to keep their pet off the beds, they should bring their own linens and bedding.
Q: What are the pet rules?
A: Dogs are allowed only in designated pet-friendly units. Motel Long Lake cannot make exceptions for non-pet-friendly rooms or cabins. Dogs must be leashed when outside the room or cabin. Dogs should not be walked around the main property areas. Dogs are not allowed on the private beach or in the swimming area. Guests must clean up after their dog everywhere, including off property and in natural areas. Pets are not allowed on beds; guests should bring their own linens and bedding if needed. Dogs should not be left unattended unless they are calm, quiet, and safely crated. Barking, hostile, anxious, or disruptive dogs may create issues for other guests. Guests are responsible for damage, extra cleaning, or pet policy violations. By staying on the property with a dog, guests acknowledge the Motel Long Lake pet policy and agree to follow all pet rules.
Q: Can guests bring more than one dog?
A: Guests should contact Motel Long Lake before booking if they plan to bring more than one dog. Pet-friendly units are limited, and approval may depend on the unit, season, size of the dogs, and reservation details. The pet fee is $75 per pet, per stay.
Q: Does Motel Long Lake allow cats or other pets?
A: Guests should contact Motel Long Lake before booking if they want to bring a pet other than a dog. Pet approval depends on the unit and reservation details.
Category: Fire Pits, Grills & Outdoor Living
Q: Are there fire pits?
A: Yes. Motel Long Lake has designated outdoor fire pit areas for guests. Guests should use only designated fire pit areas, keep fires at a safe size, and fully extinguish fires before leaving them unattended or going in for the night. Some cabins and rooms also have propane fire pits on the porch. Propane fire pits are available at The Hermitage, Tip Top, Great Camp, and the 4 Midcentury Motel Rooms.
Q: Is firewood provided?
A: Firewood is not provided. Guests can purchase firewood locally at Stewart’s or from local roadside stands. Firewood cannot be transported from more than 50 miles away, so guests should plan to buy firewood locally rather than bringing it from home. Guests should not collect or burn random wood from the property.
Q: Do cottages have grills?
A: Yes. Each cabin has a propane grill. Most cabins use small 16 oz propane canisters, which guests need to supply. Larger cabins have larger propane grills, and Motel Long Lake supplies propane for those grills. Cabins with larger propane grills and supplied propane are Lake View, Bridge View, Nestle Down, Big Ledge, and Great Camp. Guests should use grills safely, keep them away from buildings and porch screens, and clean up after use.
Q: Can guests have a campfire every night?
A: Campfires are usually welcome in designated fire pit areas when conditions are safe and no fire restrictions are in place. Guests should keep fires reasonable in size, respect other guests, and fully extinguish fires before leaving the area. Campfires may be limited or unavailable during high wind, dry conditions, or posted fire restrictions. Firewood is not provided, but guests can purchase it locally.
Q: Are there quiet hours?
A: Yes. Quiet hours are from 10:00 PM to 8:00 AM. Motel Long Lake is a peaceful Adirondack lakefront property and does not permit loud parties, rowdy gatherings, or disruptive behavior. Outdoor conversations, music, campfires, and gatherings should not disturb other guests. Sound carries easily around the lake and between cabins, especially at night.
Q: Can guests play music outside?
A: Guests may play outdoor music at a respectful volume, but it should not disturb neighboring cabins, motel rooms, the beach area, or nearby properties. During quiet hours, outdoor music should be turned off or kept low enough that it cannot be heard by other guests.
Q: Which units have screened porches?
A: Some cabins and all motel rooms have screened porches. Cabins with screened porches include Tip Top, Nestle Down, Water’s Edge, Owl’s Nest, Bay View, Bearadise, Bunkhouse, Pine Place, and Birch Point. All motel rooms also have screened porches.
Q: Can guests move fire pits, grills, or outdoor furniture?
A: Guests should not move fire pits, grills, propane fire pits, or large outdoor furniture unless they have checked with Motel Long Lake first. These items are placed for guest safety, property care, and spacing between rooms and cabins.
Category: Food, Stores & Local Area
Q: Are there restaurants nearby?
A: Yes. Long Lake has local restaurants, cafés, casual dining spots, ice cream, and seasonal food options nearby. Hours vary by season and day of the week, so guests should check current hours before heading out. Guests can use the digital guidebook and the Town of Long Lake dining page for local restaurant ideas.
Q: Is there a grocery store in town?
A: Yes. Long Lake has local shopping and general store options for groceries, snacks, basic supplies, and essentials. For larger grocery trips or specialty items, guests should plan ahead or stop on the way into town.
Q: Where can guests get coffee?
A: There are local coffee options in Long Lake, including Waypoint Cafe and ADK Trading Post. Hours can vary, especially outside peak summer season, so guests should check before heading out.
Q: What is there to do nearby?
A: Long Lake is a good home base for Adirondack activities, including swimming, boating, paddling, hiking, fishing, shopping, dining, scenic drives, local events, and day trips. Guests should check the Motel Long Lake digital guidebook and the Town of Long Lake activity pages for ideas.
Q: Are there hiking trails close by?
A: Yes. There are many hiking options near Long Lake, ranging from easy walks to more challenging mountain hikes. Nearby and popular options include Coney Mountain, Goodman Mountain, Owl’s Head Mountain, Mt. Sabattis, Buttermilk Falls, Castle Rock, and Blue Mountain. Guests should wear proper footwear, bring water, check the weather, and choose a trail that matches their group’s ability.
Q: Are there easy hikes for families?
A: Yes. Good shorter options include Buttermilk Falls, Coney Mountain, Mt. Sabattis, and the Long Lake Nature Trail. Guests should still wear proper footwear, bring water, and supervise children closely around rocks, water, overlooks, and uneven trail surfaces.
Q: How far are Tupper Lake, Blue Mountain Lake, and Lake Placid?
A: Approximate drive times from Long Lake are: Blue Mountain Lake about 15 minutes; The Adirondack Experience about 15 minutes; Tupper Lake about 25 minutes; The Wild Center about 30 minutes; Lake Placid about 1 hour. Drive times can vary depending on weather, traffic, and road conditions.
Q: Where can guests find current local recommendations?
A: The best place to start is the Motel Long Lake digital guidebook. For broader local activity listings, the Town of Long Lake website is also a good resource for dining, hiking, paddling, boating, shopping, events, and seasonal activities.
Category: Families & Kids
Q: Is the property good for kids?
A: Yes. Motel Long Lake is a family-friendly lakefront property. Many families stay for the beach, lake access, cabins, paddling, boating, campfires, and easy access to town and Adirondack activities. Motel Long Lake is a natural lakefront property, so children should always be supervised, especially near water, docks, roads, fire pits, grills, outdoor stairs, and uneven ground.
Q: Does Motel Long Lake have a playground?
A: Motel Long Lake does not currently have a traditional playground on the property. Families can enjoy the beach, lake, grassy outdoor areas, complimentary canoes and kayaks, nearby town activities, and local family-friendly outings.
Q: Is the beach shallow?
A: The beach area is popular with families, but it is still a natural lakefront setting. Water depth can change, and adult supervision is always required. Children should be supervised closely near the water, even in shallow areas. Life jackets are strongly encouraged for children around the lake and are provided for boating, kayaking, canoeing, and paddleboard use.
Q: Does Motel Long Lake provide cribs or pack-and-plays?
A: Guests should contact Motel Long Lake before arrival if they need a crib, pack-and-play, or other baby item. Availability may be limited, so guests should check in advance rather than waiting until arrival. Guests are also welcome to bring their own baby gear.
Q: Are there kid-friendly activities nearby?
A: Yes. Nearby kid-friendly activities include swimming, paddling, boating, fishing, easy hikes, scenic drives, ice cream, local events, and family day trips. Good nearby outdoor options include Buttermilk Falls, Coney Mountain, Mt. Sabattis, and the Long Lake Nature Trail. Guests should check the digital guidebook and Town of Long Lake activity pages for current ideas.
Q: What easy hikes are good with kids?
A: Popular shorter options include Buttermilk Falls, Coney Mountain, Mt. Sabattis, and the Long Lake Nature Trail. Guests should choose hikes based on group ability, wear proper footwear, bring water, and supervise children closely around rocks, water, overlooks, and uneven trails.
Q: Are there family-friendly things to do if it rains?
A: Yes. On rainy days, families can explore local shops, cafés, and restaurants, take a scenic drive, visit nearby Adirondack attractions, or check the Town of Long Lake calendar and activity pages for events and seasonal options. The digital guidebook is also a good place to start for current local ideas.
Q: Are children allowed to use canoes, kayaks, paddleboards, or boats?
A: Children may enjoy lake activities with adult supervision and proper safety equipment. Life jackets are provided and should be used for children on or near the water. Guests should follow all safety instructions, waiver requirements, and life jacket rules for canoes, kayaks, paddleboards, and boat rentals.
Category: Policies & Common Issues
Q: Is smoking allowed?
A: Smoking is not allowed inside rooms, cabins, or other indoor guest spaces. If guests smoke outdoors, they should be respectful of other guests, keep smoke away from buildings, porches, windows, doors, and shared areas, and dispose of cigarette butts properly. Guests should not leave cigarette butts on the ground, beach, fire pits, porches, or around the property.
Q: Can guests have extra visitors?
A: Guests should check with Motel Long Lake in advance if they plan to have visitors during their stay. Property amenities, beach, parking, docks, boats, and outdoor spaces are intended for registered guests. Extra visitors may not be permitted depending on occupancy, parking, season, and property conditions.
Q: Are parties allowed?
A: Loud parties, rowdy gatherings, and disruptive behavior are not permitted. Motel Long Lake is a peaceful Adirondack lakefront property. Small family gatherings are fine when respectful, but noise, music, campfires, and outdoor conversations should not disturb other guests, especially during quiet hours. Guests interested in booking the entire property for a special event should contact reservations in advance to discuss availability, requirements, and arrangements.
Q: What are quiet hours?
A: Quiet hours are from 10:00 PM to 8:00 AM. During quiet hours, outdoor conversations, music, campfires, and gatherings should not disturb other guests. Sound carries easily around the lake and between cabins, especially at night.
Q: What happens if guests damage something?
A: Guests should let Motel Long Lake know as soon as possible if something is damaged, broken, missing, or not working properly. Accidents happen, and it is easier for Motel Long Lake to address an issue when staff know about it right away. Guests may be responsible for damage, missing items, extra cleaning, or policy violations.
Q: Does Motel Long Lake allow trailers?
A: Guests should contact Motel Long Lake before bringing any trailer. Trailer parking on the property is limited and must be planned in advance. Boat trailers cannot be kept near rooms or cabins. Boat trailers must be parked off the property or in the municipal lot in town.
Q: Can guests bring more than two vehicles?
A: Guests should contact Motel Long Lake in advance if they plan to bring more than two vehicles. Parking is limited and varies by room or cabin. Additional parking may be available near the entry of the property, but guests bringing more than two vehicles may need to park outside the property or use the nearby municipal lot.
Q: Can guests move outdoor furniture, grills, or fire pits?
A: Guests should not move fire pits, grills, propane fire pits, or large outdoor furniture unless they have checked with Motel Long Lake first. These items are placed for guest safety, property care, and spacing between rooms and cabins.
Q: Where can guests find official policy language?
A: Guests can find complete reservation policies, guest responsibilities, payment terms, cancellation details, privacy information, website terms, SMS/text messaging terms, and other official policy details at https://www.motellonglake.com/terms-and-conditions.
Category: Emergencies & After-Hours Help
Q: Who do guests contact after hours?
A: For after-hours help, guests should text or call 518-600-9565. For true emergencies involving fire, police, medical issues, or immediate danger, guests should call 911 first. For non-emergency property issues such as maintenance concerns, WiFi trouble, lockouts, or room/cabin questions, guests should text or call Motel Long Lake and staff will respond as soon as they are able.
Q: What should guests do if they are locked out?
A: Guests who are locked out of their room or cabin should text or call 518-600-9565. Motel Long Lake will do its best to help as quickly as possible.
Q: What should guests do if there is no hot water?
A: Guests should text or call 518-600-9565 right away if they do not have hot water. Depending on the unit and water system, hot water may occasionally need time to recover after heavy use. If the issue continues, guests should let Motel Long Lake know so staff can help troubleshoot.
Q: What should guests do if the WiFi is down?
A: Guests should text or call 518-600-9565 if they are having trouble with WiFi. Motel Long Lake offers free WiFi with good bandwidth across the property, but service can occasionally be affected by weather, local outages, equipment issues, or heavy usage. Guests should include their room or cabin name and the device they are using so staff can better troubleshoot.
Q: What should guests do if there is a maintenance issue?
A: Guests should text or call 518-600-9565 as soon as possible if something is broken, missing, damaged, leaking, not working properly, or creating a safety concern. If the issue is urgent, such as active leaking water, loss of heat in cold weather, electrical concerns, smoke, fire, or anything that feels unsafe, guests should contact Motel Long Lake right away. For immediate danger or medical, fire, or police emergencies, guests should call 911 first.
Q: What should guests do if the heat or air conditioning is not working?
A: Guests should text or call 518-600-9565 if heat or air conditioning does not seem to be working properly. All rooms and cottages are heated, and many units have air conditioning. For loss of heat during cold weather, guests should contact Motel Long Lake right away.
Q: What should guests do if there is a power outage?
A: Power outages can happen in the Adirondacks due to weather, wind, storms, or utility issues. If the power goes out, guests should text or call 518-600-9565 so Motel Long Lake is aware and can share updates when available. Guests should avoid using candles inside rooms or cabins, use flashlights if available, and call 911 if there is an immediate safety emergency.
Category: Room Amenities: TVs & Coffee
Q: How do guests operate the TV?
A: All TVs at Motel Long Lake are set up for streaming, either with Roku or Amazon/Smart TV. The streaming remote should operate the TV, so only one remote is needed. For Roku TVs or Roku streaming sticks, Motel Long Lake uses Guest Mode. When prompted, guests should enter their departure date. This will take them to the main menu. From there, guests can select Live TV to watch available channels or log into their own streaming services. Roku Guest Mode will automatically log guests out on their departure day. For Amazon/Smart TVs, guests should use the main menu and navigate to Live TV to watch available channels. Guests may also log into their own streaming services. If guests log into personal streaming accounts, they should log out before leaving. Guests should not reset the TV, Roku, Amazon device, or streaming stick to factory settings. If guests need help, they should text or call 518-600-9565.
Q: Are the TVs set up for streaming?
A: Yes. All TVs at Motel Long Lake are set up for streaming with either Roku or Amazon/Smart TV. Guests can use Live TV for available channels or log into their own streaming services. Guests should log out of personal streaming accounts before checkout unless using Roku Guest Mode, which will automatically log guests out on their departure day.
Q: Should guests factory reset the TV, Roku, Amazon device, or streaming stick?
A: No. Guests should not reset the TV, Roku, Amazon device, or streaming stick to factory settings. Resetting the device creates extra setup work after checkout and may affect the next guest.
Q: Do motel rooms include coffee?
A: Yes. Coffee is provided in motel rooms.
Q: Do cabins include coffee?
A: Coffee is not provided in cabins. Cabin guests should bring their own coffee. Local stores in town also sell coffee and coffee supplies.
Q: What kind of coffee makers are provided? A: Motel rooms have small drip coffee makers. All cabins have drip coffee makers, and some cabins also have Keurig coffee makers. Guests who specifically need a Keurig should contact Motel Long Lake before arrival so staff can confirm what is available in their specific cabin.